The Age of the Offended: How Self-Absorption Hurts Us

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The Age of the Offended: How Self-Absorption Hurts Us
// ill. Przemysław Gawlas & Michał Kęskiewicz for "Tygodnik Powszechny"

Prof. Dariusz Doliński, social psychologist: We expect other people to treat our perspective as central, the way our therapist does. We want to be understood and heard, not to understand and hear others.

By Ewa Pągowska and Dariusz Doliński


Ewa Pągowska: A Polish travel company recently described on LinkedIn how its Mother's Day newsletter had prompted an unexpected response: a stream of replies such as "I grew up in an orphanage, thanks for the reminder," or "I don't have a mother, thanks for taking that into account." And it wasn't the only company to report reactions like that. What happened here?

Prof. Dariusz Doliński, social psychologist: According to the American psychologist Prof. Ellen Langer, ignoring the perspective of the person you're addressing — failing to tailor what you say and how you say it to your audience — is a basic communication error.

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